System Administrator

Manage the NUVI team Wiki, keeping it up to date with real-time company and team information and documentation.

Manage the key card system shared between NUVI and the owners of our building, cleaning up access, reporting usage to STACK, and resolving issues with access.

Manage the technical relationship and requests coming from sub letters in our building in terms of key cards, server room access, and other miscellaneous maintenance.

Manage the technical onboarding of NUVI employees, enabling system access, providing them with a machine to use to work, accessories, a place to sit, and basic company access and information resources.

Manage the technical offboarding of NUVI employees, disabling system access, collecting hardware assets, and restricting site access.

Audit domains used across the company for both internal and client use, and letting old domains go and renewing used domains as needed.

Manage the relationships between Nuvi and it's web service providers that provides contracted services for Nuvi clients.

Manage the wired and wireless network for the Lehi office, including keeping tabs on network performance, and providing technical troubleshooting during network issues or outages.

Act as the T2 technical support for Banyan clients in situations where a CSM would not have the access or training to resolve an issue.

• Also providing technical features to the CSMs that are not available from their position including client data exports, database audits, and more.

Operate as the primary administrator for G Suite and Microsoft, updating licenses, settings, channels, email features, integrations, and more.

Operate as the primary administrator for the business phone system, ensuring phone calls are routed to the correct place, and updating the phone directory.

Play a role in managing access to our 3rd party APIs as well as requesting additional API features to be made available from the API vendors.

I created a vision for an IT Help desk where team members have a single point to gain access and support for Nuvi’s internal resources.

I created the Nuvi team Wiki wherein Nuvi team members can look up valuable and useful team information as well as work with the IT team to add information specific to their team processes.

I updated G Suite with additional email features and security, accessibility improvements, and integrations, including SAML.

I consolidated company owned domains, DNS records, and hosting accounts between the multiple entities and ensured that we have access and ownership to business properties.

I consolidated duplicate accounts brought on between the multiple organization entities and ensured that team members have access to historic records for those applications.

I standardized and documented the staff on boarding and off boarding processes and worked closely with human resources to ensure that technical access was available to new team members.

I gained access to Nuvi network components and machines that were left otherwise un-managed and documented their setup, features, and troubleshooting for the Nuvi team.