Caine J Nielsen
Operations, Systems, Engineering
I am an engineer with 3+ years of working technical & administrative experience , and an even longer history in supporting both internal corporate teams as well as enterprise-level SaaS clientele with web, desktop native, and server-side software applications. I have experience managing the technical operations of small to medium businesses and administrating both hardware and software workstations across large teams. I crave business data, love to explore business applications, and have excellent attention to detail, which in my case is not a soft skill. I like to build processes, document them, and maintain them. I will automate your workflow, and yes, I have turned it off and back on again. Thank you.
A lot of people tell me to leave out jobs on my resume because they might not be relevant to the position I am looking for. I am not going to put those jobs front and center, no, but I won't ever forget a place I have worked, and if you read far enough, you'll find that my employment history goes all the way back to the beginning. Enjoy.
⚑ Support & On-boarding Specialist
Banyan, LLC (Orem, UT)
Duration: September 2017 - February 2019
Skills & Experience
A large chunk of my resume and professional persona comes in the form of technical knowledge. These is no right way to put this amount of experience on a paper resume, and even here on this resume site, it is hard to quantify everything I have experience and confidence in. I will do my best to grab the important bits, but please feel free to contact me for more clarification. Thank you.
❱ Workstations & Hardware
I'm a Windows veteran, comfortable with macs.
Workstation deployment and management.
Mobile Device Management Experience.
Hardware maintenance and security.
Desk phone deployment and config.
❱ Security & Facilities
Door lock system management.
Key card provisioning and system maintenance.
Security camera and event reporting.
IOT Device setup
❱ Phones & SIP
Google Voice, Zoom Phone, & Dial Pad experience.
IVR Setup and Phone Tree Config.
"Excellent voice actor"
❱ Business Suite
G Suite (Including SAML Auth)
I am all to comfortable with Google products.
Staff On-boarding and Off-boarding.
IT Help desk & Maintenance.
Application Access Controller.
Business data management.
Secure record management.
❱ Application Management
App Store account management.
Social API application account management.
Vendor account and relationship management.
PAAS application account management.
❱ Project Management
Jira and Jira Service Desk Administration.
Understanding of Kan ban, Gantt Charts, and application production timeline.
I am more than familiar with Atlassian products.
Slack & Microsoft Teams setup and deployment.
Some Microsoft DevOps experience.
❱ CRM & Database
Salesforce CRM Administration.
HubSpot, Infusionsoft setup and admin.
Zendesk, Fresh Service, Intercom experience.
Proficient in spreadsheet software & table scripts.
General SQL database knowledge.
Basic knowledge of NetSuite.
I love AirTable.
❱ Hosting & DNS
Domain registration & general DNS management.
WordPress, Google Sites, & WebFlow.
CPanel and Web Host Manager config.
Familiar with Google Firebase and Google Cloud platform products.
Familiar with Digital Ocean products.
Some AWS Experience.
❱ Server Management
Basic Linux server administration.
Windows server admin & config.
Remote desktop and & Remote SSH.
Basic mesh network config.
Security certificate management.
FTP and Network Drive config.
Email service configuration.
Hear me out. You are not going to find university degrees here. I am not here to rub a degree or a diploma in your face. Through personal study and on the job experience, I have been able to do great things in my career , and I will continue to do great things for you.
★ Software Engineering Study
Ever since I was younger I have had an affinity for software and engineering, and through my adult life, I have always gravitated towards my home PC where I quickly learned entry-level web and native software development skills. I started designing simple landing pages and websites for friends with other ambitions. You can find a few examples of those here. Then, after getting acquainted with front-end technologies, I began expanding my skill set, growing in confidence, and I began considering... Read more...
★ Camera and Digital Photography Course
Duration: Winter 2017
★ High School Diploma
Lehi High school, Class of 2015
Duration: Fall 2011 - Summer 2015